Shipping & returns
Everything you need to know about getting your order – and sending it back if it's not quite right. We partner with trusted New Zealand courier networks, and all items are dispatched from our Christchurch warehouse.
Shipping rates
| Zone | Delivery time | Cost |
|---|---|---|
| South IslandBy weight: 0–1 kg FREE · 1–3 kg $15 · 3–5 kg $32.50 | 1–2 working days | FREE – $32.50 |
| South Island – bulky (5 kg+)Charged by weight, shown at checkout | 1–3 working days | From $35.00 |
| South Island – rural (RD address)0–1 kg $5 · 1–3 kg $19.50 · 3–5 kg $36 · 5 kg+ from $42 (2–5 days) | 2–4 working days | $5.00 – $36.00 |
| North IslandBy weight: 0–1 kg $15 · 1–3 kg $22 · 3–5 kg $32.50 | 2–4 working days | $15.00 – $32.50 |
| North Island – bulky (5 kg+)Charged by weight, shown at checkout | 3–5 working days | From $35.00 |
| North Island – rural (RD address)0–1 kg $20 · 1–3 kg $26.50 · 3–5 kg $36 · 5 kg+ from $42 (4–7 days) | 3–6 working days | $20.00 – $36.00 |
| InternationalWe ship worldwide on request – contact us for an on-demand freight quote before ordering | Quoted per order | On request |
Free shipping on all NZ orders over $110. South Island orders up to 1 kg always ship free. Rural (RD) addresses are detected automatically at checkout.
How to return an item
Ordered the wrong part or changed your mind? No stress – avoid the hassle of overseas sellers and return it locally. Here's how it works.
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1
Get in touch firstContact our team before sending anything back – we'll provide return instructions and resolve it as quickly as possible.
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2
Send it backReturn the part to our Christchurch warehouse. For change-of-mind returns, return postage is covered by the buyer.
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3
Refund or replacementWarranty faults are replaced or refunded in full. Change-of-mind returns receive an 80% refund (a 20% restocking fee covers handling).
Shipping & returns FAQs
Quick answers to the questions we hear most.
South Island: 1–2 working days, or 2–4 for rural (RD) addresses. North Island: 2–4 working days, or 3–6 for rural (RD) addresses. Bulky freight over 5 kg can take a day or two longer. Orders are dispatched from Christchurch within 24–48 hours.
We ship worldwide on request. Get in touch with your delivery address and the parts you need, and we'll arrange an on-demand freight quote before you order.
You'll get a tracking link by email as soon as your order is dispatched. All orders ship No Signature Required unless you explicitly request a signature at checkout.
Faulty or warranty items are replaced or refunded in full – every part carries a 12-month warranty unless stated otherwise. Changed your mind or ordered the wrong part? We're happy to accept the return: return postage is covered by the buyer and a 20% restocking fee applies (you receive an 80% refund). Please contact our team first for return instructions.
For change-of-mind returns, the buyer covers return postage and a 20% restocking fee applies. Faulty or warranty claims are sorted at no cost to you – we'll organise a replacement or full refund.
We accept Pay Now, Credit Card, Afterpay, and Bank Transfer. Payment instructions are sent automatically as soon as you complete your purchase.